WoCS x gr.ai.ce by DevRev: Success Lab - AI Productivity for Post-Sales Teams

About

Our "Success Lab" half-day event is back in London with a workshop and panel in partnership with gr.ai.ce. Practical. Hands-on. Built around how CS work is actually changing. What this is Most CS professionals are somewhere between "we're trying out AI tools" and "I know this is important but I'm not sure where to start." This lab is designed to get you past both. In the first half, you'll work through real AI workflows in a hands-on session - learning how to reduce the time you spend on call summaries, follow-ups, onboarding prep, and reporting. No theory. Just practical application you can take back to your desk the next morning. In the second half, we go deeper on the bigger shift in CS right now: the blurring line between Sales and Post-Sales, and what it actually takes to align across it - with or without AI in the mix. What you'll walk away with A clear picture of where AI is actually improving productivity in CS teams today Practical, repeatable workflows for the parts of CS work that eat the most time Hands-on experience with tools being used in modern CS teams right now A better sense of what to automate — and what still requires human judgment Honest perspective from senior CS leaders on aligning Sales and Post-Sales in the AI era The agenda 3:00 – 3:30 PM: Arrival & networking: Refreshments and introductions 3:30 – 3:45 PM: Welcome: From Women of Customer Success, DevRev & gr.ai.ce 3:45 – 5:45 PM: Interactive workshop: Smarter, Not Harder: AI Workflows for Modern CS Teams 5:45 – 6:00 PM: Break 6:00 – 6:45 PM: Panel discussion: Breaking Down Silos in the AI Era: Aligning Sales & Post-Sales to Accelerate Growth 6:45 – 8:00 PM: Networking drinks & light dinner The workshop Smarter, Not Harder: AI Workflows for Modern CS Teams Facilitated by the gr.ai.ce team at DevRev, this two-hour session is where you'll actually use the tools — not just hear about them. We'll work through the CS tasks that consume the most time and show you how AI can take the load off. The session covers: Automating call summaries, action items, and follow-up drafts Turning scattered notes, emails, and transcripts into structured outputs Building lightweight AI workflows for recurring tasks — QBR prep, 1:1 prep, health reports, onboarding packs Using async tools to reduce meetings without losing the personal touch A live demo: we'll build a simple CX agent together to automate a real CS workflow in real time You'll see how AI stops being a chat tool and starts being an actual assistant - one that works in the background while you focus on the work that matters. Specific tools will be confirmed closer to the date. No technical background is needed to participate, just your laptops. The panel Breaking Down Silos in the AI Era: Aligning Sales & Post-Sales to Accelerate Growth Customer handoffs are still one of the biggest sources of friction across the customer lifecycle - context gets lost, ownership blurs, and revenue opportunities slip. This panel brings together senior leaders to get specific about what high-performing organisations are doing differently, and where AI is starting to change the equation. Where handoffs most commonly break down - and the real impact on growth How teams are managing the blurred lines between CS and Sales as the function continues to evolve How leading teams align Sales and Post-Sales around shared customer outcomes How AI is improving continuity, surfacing risks, and flagging expansion opportunities earlier What still requires human judgment - and how the CS role is evolving as a result About our partners gr.ai.ce by DevRev gr.ai.ce is DevRev's initiative to put women at the centre of AI - inspired by Grace Hopper's legacy of making technology more accessible. gr.ai.ce is on a mission to equip women from all walks of life with the knowledge, mentorship, and confidence to excel in AI and tech careers. By addressing gender gaps, dismantling biases, and fostering lifelong learning, gr.ai.ce helps women become change makers in their industries - innovating and excelling with the tools they need to succeed.