Welcome to .tbc!
We’re excited to have you here. At .tbc, our mission is to help communities thrive — whether that’s on campus, in your city, or anywhere people come together. As organisers and participants, we know you care about running your communities and events safely and smoothly. We want the same for our platform.
These Terms of Service (“Terms”) govern your access to and use of TBC’s products, services, websites, mobile applications, and related offerings (collectively, the “Services”), including but not limited to .tbc and Youni. Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations.
By accessing or using any part of TBC’s Services, you agree to comply with and be bound by these Terms, as applicable to you.
Terms of Service
These Terms of Service (“Terms”) govern your use of TBC’s products and services, including but not limited to the mobile applications “Youni” and “.tbc” (collectively, the “Apps”), as well as the websites https://thisisyouni.co.uk, https://tbc.xyz, and all related subdomains (collectively, the “Websites”). Together, the Apps and Websites — along with any other services, features, content, or tools provided by TBC — are referred to in these Terms as the “Platform.”
The Platform is owned and operated by TBC GROUP LTD (“.tbc”), a registered company in England and Wales with company number 12592201.
By accessing or using the Platform Services, you are contracting with TBC GROUP LTD and agreeing to the terms and conditions of these Terms (which incorporate and include our Privacy Policy and all other terms, policies, and agreements referenced throughout these Terms), without modification, and entering into a binding contract with us that governs our Services and your use of the Services. Do not access or use the Services if you do not agree to the terms and conditions of these Terms.
IMPORTANT NOTICE: SECTION 9 OF THESE TERMS OF SERVICE CONTAINS A BINDING ARBITRATION AND CLASS ACTION WAIVER THAT MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 9 VERY CAREFULLY.
Welcome to .tbc! We know as community organisers, event-goers or other participants in irl community life, you want your communities and events to run safely and smoothly. We want the same thing for our Platform. We're excited you are here. Please read these Terms carefully because they contain important information about your legal rights, remedies, and obligations.
1-2
1. Accepting These Terms
1.1 What's what. Here are some important definitions to help you navigate these Terms.
“Consumers” means consumers using and/or accessing our Services for any reason, including to interact with Organisers (see below), consume information and/or attend events.
“.tbc Properties” means .tbc's Platform, products, features and offerings that are available:
online and offline through our Platforms
off Platform, including via interaction with our social media accounts, third-party software and services that .tbc makes available to you, sponsorship services, surveys, and marketing or distribution services.
“Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, and other content and materials.
“Organisation” includes an organisation, group, collective, brand, society, club, business, band, assembly and any other body.
"Group Page” describes features on our Platform that allow leaders, agents or representatives of an Organisation to host, manage and market their Organisation and events to Consumers.
“Team Member” means any agent or representative of an Organisation that creates a Group Page and any User that is appointed and listed on a Group Page as a Team Member. It also includes any User that uses our Services to create, manage or promote events or Organisations for Consumers.
"Organiser" means any Team Member as well as any actors or agents acting on behalf of any Team Member.
“Services” include the .tbc Properties and the Organiser Services (defined in .tbc’s Organiser Agreement).
“Site Content” refers to Material contained in or delivered via the Services or otherwise made available by .tbc in connection with the Services.
“Your Content” is any Material that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorise us to use. This includes any events you post and the content of your Organiser/personal Profile page.
“Your Trademarks” are the trademarks, trade names, service marks, and logos that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorise us to use.
Organisers, Consumers, and third parties accessing or using our Services are all referred to in these Terms collectively as "Users," "you," or "your."
When these Terms use ".tbc" "Youni," "we," "us," or "our," that refers to .tbc and its affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.
1.2 What else? There may be other terms that apply to you.
By agreeing to these Terms, you acknowledge you have read and agree to the Privacy Policy and Cookie Statement applicable to all Users, which are incorporated by reference into, and are part of, these Terms.
All Users must abide by .tbc’s Community Guidelines which are incorporated by reference into, and are part of, these Terms. Please read these carefully, as they affect what types of content and conduct are permitted when using the Services.
Users may be bound by the following additional terms, which are incorporated by reference into, and are part of, these Terms:
If you are an Organiser, .tbc's Organiser Agreement applies to you.
If you purchase, use, or participate as an Advertiser in the .tbc Ads Services (as such terms are defined in the .tbc Ads Terms and Conditions), the agreements made between you and .tbc upon becoming an Advertiser also apply to you.
We may sometimes provide you with services that are not described in these Terms and unless we have entered into a separate, signed agreement that expressly supersedes these Terms, these Terms will apply to those services as well.
1.3 Using our Services on behalf of an entity will bind that entity to these Terms.
If you will be using the Services on behalf of an entity (such as on behalf of your Organiser, organisation, employer or University), you agree to these Terms on behalf of that entity and its Affiliates and you represent that you have the authority to do so. In that case, "you" and "your" will refer to that entity as well as yourself.
2. .tbc's Services and Role
2.1 What we do.
.tbc is a community growth, engagement, and events platform designed to help Organisers and Consumers connect through meaningful, shared experiences — both online and offline. We provide the infrastructure for any type of community — from student societies, local collectives and event promoters to professional networks and global organisations — to grow, manage, and engage their audiences.
Through our Services, Organisers can:
Create dedicated group pages to build and communicate with their communities.
Grow their reach and visibility by attracting new Users and followers.
Collect, manage, and analyse audience data to better understand and serve their community.
Receive sponsorship and process ticketing or other payments.
Promote their activities and manage their operations more effectively.
Be connected to advertisers to leverage their audiences
Organisers can also use our Platform to create, manage, and market both online and in-person events, sell tickets, accept donations, and stay connected to their audience through a suite of built-in marketing and engagement tools.
2.2 How we fit in.
We are not the creator, organiser, or owner of the events listed on the Services nor are we the seller of tickets, registrations or any merchandise on the Services. Instead, we provide our Services, which allow Organisers to manage their group and following, ticketing and registrations and promote their events/group.
When creating, running and managing their group and their group page, the Organiser is solely responsible for ensuring that their group page and any page representing themselves complies with any applicable laws, rules, and regulations, and that the information, content, goods and services described on the group page are delivered as described and in an accurate, satisfactory manner. This must also be done in a manner consistent with all other relevant terms incorporated or referred to in these Terms. Organisers are also solely responsible for assuring any agents of their group or organisation (regardless of the legal status of their group or organisation) are aware of their rights, responsibilities, obligations and liabilities. Organisers warrant that on electing a new team member, they have the approval, authority and consent of that team member to bind that team member to the obligations of both a Consumer and a Organiser.
When hosting an event, the Organiser is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner. This must also be done in a manner consistent with all other relevant terms incorporated or referred to in these Terms.
If the Organiser is hosting an event with paid tickets, or is selling membership to Users, or is otherwise soliciting donations or transactions for value from Users, the Organiser must do so as described in .tbc’s Organiser Agreement. We are never the contracting party where payments occur between Organisers and Consumers.
If the Organiser uses .tbc Payment Processing (defined in .tbc’s Organiser Agreement), we act as the Organiser's limited agent to process payments from Consumers on the Organiser's behalf using our third-party payment service providers.
3-4
3. Privacy and Consumer Information
3.1 We follow our Privacy Policy when handling your personal data.
We are committed to protecting your personal data that you provide or that we collect through .tbc Properties as set forth in our Privacy Policy.
3.2 We expect you to follow the rules when dealing with information about Consumers.
If you are an Organiser, you will at all times comply with all applicable local, state, provincial, national, and other laws, rules, and regulations with respect to information you collect from (or receive about) Consumers or other individuals, and comply with any applicable policies posted by us on the Services with respect to information you collect from (or receive about) Consumers. If you are processing Consumer data via our Services you will at all times ensure you are processing that data in accordance with UK GDPR and data protection legislation and law.
4. Term; Termination
4.1 These Terms apply when you access our Services.
These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated. There may come a time when either you or .tbc decides it's best to part ways as described in Sections 4.2 or 4.3 below. When that happens, these Terms will generally no longer apply. However, as described in Section 4.4, certain provisions will always remain applicable to both you and us.
4.2 We can revoke your access to our Services.
We may suspend or terminate your right to use the Services at any time, including if:
you violate or breach these Terms or any other agreement between you and us, or if you fail to pay any amounts when due;
you misuse or abuse the Services, or use the Services in a way not intended or permitted by us;
you engage in any conduct on or off the .tbc Properties that jeopardises the safety of our community or integrity of the .tbc Properties or interferes with the experience of our community or the .tbc Properties; or
allowing you to access and use the Services would violate any applicable local, state, provincial, national, or other laws, rules and regulations or court order or would expose us to legal liability;
Your Content or use of our Services is in breach of any University Regulation or other Community Regulation that binds either you, or if you are an Organiser, your following, you yourself or your team members.
We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.
4.3 We hope you want to continue using our Services, but please refer to this paragraph if you don’t.
Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement (defined in .tbc’s Organiser Agreement), you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered .tbc account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.
4.4 Certain provisions will always remain applicable to both you and us.
All provisions of these Terms that by their nature should survive termination of these Terms will survive (i.e., they will continue to apply to you) including all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum, and intellectual property protections and licences.
5-6
5. Export Controls and Restricted Countries We’re not allowed to provide our Services to certain people.
As a company based in the United Kingdom, we comply with certain export controls and economic sanctions laws. You represent and warrant that:
you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia, or Canada has embargoed goods and/or services of the same type as the Services, including, but not limited to Cuba, Iran, North Korea, Syria or the Crimea region of Ukraine; and
you are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity that:
appears on the U.S. Office of Foreign Assets Control's Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; the U.S. Department of State's Terrorist Exclusion List; the Bureau of Industry and Security's Denied Persons, Entity or Unverified List; the Consolidated List of Targets published by the U.K. HM Treasury; the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; or any similar or related UK lists.
is subject to sanctions in any other country; or
is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.
6. Release and Indemnification
6.1 Release. You won't bring us into any disputes between you and a third party.
You hereby agree to release us (collectively with our affiliates and subsidiaries, and each of our and their respective officers, directors, agents, co-branders, licensors, payment processing partners, vendors, other partners, independent contractors and employees, the “.tbc Released Parties”) from all damages (whether direct, indirect, incidental, consequential, or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with any of the following:
the Services or any event listed on the Services, including Your .tbc events and group content;
your Licensure (defined below), any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback (defined below) that you give or receive; or
Your Content or Your Trademarks.
In addition, you waive any applicable law or statute, which says, in substance: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOUR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY."
6.2 Indemnification. You agree to have our back if a third party comes after us because of something you did or failed to do.
You agree to defend, indemnify, and hold harmless the .tbc Released Parties from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including reasonable legal and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a "Claim") relating to or arising out of:
your breach of these Terms (including any terms or agreements or policies incorporated into these Terms);
your unauthorised use of the Services;
your Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback that you give or receive;
your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party, or breach of any University regulation that you, or if you are an Organiser your following or your team members, are bound by;
our collection and remission of taxes; and
if you are an Organiser, Your Content (including where we have provided Services with respect to events) and Your Content and Your Trademarks, provided that in the case of (vii) this indemnification will not apply to the extent that the Claim arises out of .tbc's gross negligence or willful misconduct.
We will provide notice to you of any such Claim, but our failure or delay in providing such notice will not limit your indemnification obligations except to the extent you are materially prejudiced by such failure. Also, in certain circumstances, we may choose to handle the Claim ourselves, in which case you agree to cooperate with us in any way we request.
7-8
7. Disclaimer of Warranties and Assumption of Risks by You
.tbc uses commercially reasonable efforts to provide the Services without interruptions and such that transmissions are error-free. However, by nature of the Internet and technological services, this cannot always be achieved. In addition, .tbc may take some or all of the Services down for planned repair or maintenance from time to time. .tbc will use commercially reasonable efforts to notify you prior to such planned repairs or maintenance.
.tbc does not assume any warranty for the content, products, services, actions or inactions of any User or third party before, during and/or after an event. You acknowledge that .tbc has no control over and does not guarantee the quality, safety or legality of events or groups advertised, the truth or accuracy of any Users’ (including Attendees’, other non-Organisers’ and Organisers’) content or listings, or the ability of any User (including Attendees and Organisers) to perform or actually complete a transaction and .tbc is not affiliated with, and has no agency or employment relationship with, any third party service provider used by Users in conjunction with the Services, and .tbc has no responsibility for the acts or omissions of any such third parties. However, .tbc wants its customers to report any misconduct in connection with the Services by contacting us.
7.1 We strive to provide Services in the way you need them, but there are some things we can’t promise.
To the extent allowed under applicable laws, the Services (including the Beta Services, defined below) are provided on an "as is" and "as available" basis. .tbc expressly disclaims all warranties of any kind, express or implied, including implied warranties of merchantability, title, non-infringement, and fitness for a particular purpose. For example, we make no warranty that:
the Services (or any portion of the Services) will meet your requirements or expectations;
the Services will be uninterrupted, timely, secure, or error-free; or
the results that may be obtained from the use of the Services will be accurate or reliable.
We have no control over and do not guarantee the (i) quality, safety, success, accuracy, or legality of any event or Site Content associated with an event, (ii) accuracy of any information provided by Users (including Feedback and Consumers’ personal information shared with Organisers in connection with events), or (iii) ability of any User to complete a transaction.
We are not liable for the acts or omissions of any third parties, including third parties that help us provide the Services, that an Organiser chooses to assist with an event, or that you choose to use or contract with when using the Services.
7.2 You must assume risks that are inherent in attending live events.
Some events may carry inherent risk and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those events.
7.3 Most events on our platform are not hosted by .tbc, but if and when you participate in one that is, you assume all risks.
To the fullest extent permitted by applicable law, by attending an event hosted by us, you acknowledge and accept that you do so voluntarily and at your own risk. You agree to release and hold harmless the .tbc Released Parties, the event producers and presenters, and their insurers, from and against any and all claims, demands, causes of action, damages, losses, or liabilities arising out of or in connection with your attendance at the event — except where such liability arises from our negligence or that of our employees, agents, or contractors, resulting in death or personal injury.
7.4 You may have an opportunity to try out certain beta services from time to time.
We may make available certain beta and other pre-release software, services, equipment, and related documentation, materials, and information to you from time to time, for your use on a voluntary basis, as part of an early-release, early-access program (collectively, the “Beta Services”) for the purposes of us gathering information and Users providing us with Feedback on the quality and usability of the Beta Services. The Beta Services may not meet the same level of performance as that of a commercially available product offering, and the Beta Services may not operate correctly and may be subject to substantial modification, including deprecation, during and after the period in which you may use them. We are not liable to you in connection with your use of our Beta Services, and we may revoke your access to the Beta Services at any time with or without reason or notice.
7.5 The disclaimers will apply so long as they are allowed under law.
The disclaimers in these Terms apply to the maximum extent permitted by law. If any warranties are required by applicable law, they will be limited to the shortest duration allowed.
8. Limitation of Liability
8.1 In order to provide our Services on a large scale, we have to limit our liability to you.
To the extent permitted by applicable laws, the .tbc Released Parties, will not be liable to you or any third party, for:
Any indirect, incidental, special, consequential, punitive or exemplary damages, including damages for loss of profits, goodwill, use, data, opportunity costs, intangible losses, or the cost of substitute services (even if we have been advised of the possibility of such damages);
any Feedback that you give or receive; or
Your Content or Your Trademarks.
In addition, other than our obligation to pay out Event Proceeds in certain circumstances to certain Organisers under .tbc’s Organiser Agreement, and only in accordance with those terms, the .tbc Released Parties’ maximum aggregate liability is limited to the following:
For Users on our Site with paid tickets:
The .tbc Fees (net of any .tbc Payment Processing Fees) that the User paid us in the three (3) month period immediately preceding the circumstances giving rise to their claim.
For Organisers:
The .tbc Fees (net of any .tbc Payment Processing Fees) that the Organiser paid us in the three (3) month period immediately preceding the circumstances giving rise to their claim.
If no .tbc Fees were paid, one hundred GBP (GBP £100).
EU/UK specific
Section 8.1, 1-2 (Limitation of Liability) of the Terms of Service does not apply in the EU/UK to (a) any damages caused by any personal injury or death caused by .tbc’s negligence, and (b) any damages caused by .tbc’s gross negligence or intentional misconduct, in each case, for which .tbc’s liability shall be limited by the laws of England and Wales. In addition, for failing to discharge obligations the nature of which is essential to the performance of the Services and the purposes of the Terms of Service, .tbc’s liability shall be subject to Section 8.1 (Limitation of Liability) of the Terms of Service, but the limits shall be amended to include typical and foreseeable damages arising from such failures.
8.2 All of our Terms are meant to comply with the law.
Some jurisdictions do not allow the exclusion of certain warranties or conditions on, or the limitation of, liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you, and our liability is limited to the maximum extent permitted by law.
9-10
9. IMPORTANT: BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS. ANY DISPUTE OR CLAIM UNDER THESE TERMS OR WITH RESPECT TO THE SERVICES WILL BE SETTLED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT (TO THE EXTENT THE CLAIM QUALIFIES) AND WILL TAKE PLACE ON AN INDIVIDUAL BASIS ONLY; YOU AGREE THAT CLASS, CONSOLIDATED OR REPRESENTATIVE ARBITRATIONS AND CIVIL ACTIONS ARE NOT PERMITTED AND ANY RIGHTS TO BRING SUCH ACTIONS ARE WAIVED BY EACH PARTY.
The parties understand that, absent this mandatory provision, they would have the right to sue in court and they might have the right to a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
9.1 Contact us first if you have an issue with our Services.
You agree that if you have a question or concern about the Services, you will contact us first, prior to initiating any legal proceeding. Our customer support team will try to answer your question or resolve your concern.
9.2 If a dispute can’t be resolved between us, it must be resolved through arbitration.
In the unlikely event that our customer support team is unable to resolve your concerns, you and we each agree to resolve all disputes and claims between you and us, including any arising under or relating to these Terms, your use of the Services, or your and our relationship, through binding arbitration or (to the extent the claim qualifies) in small claims court, instead of in courts of general jurisdiction. As explained below, the appointed arbitrator will have authority to enter all relief that would be available in court, to the extent warranted by the claims. All arbitrations and small claims proceedings will proceed only on an individual basis. In no event may either we or you seek to resolve a dispute with the other as part of any purported class, consolidated or representative proceeding. Binding arbitration is subject to very limited review. Only the appointed arbitrator – and not any court – will have the authority to resolve any dispute relating to this Section, including any dispute regarding the scope, enforceability, and arbitrability of these Terms. This arbitration provision will survive termination of these Terms and any other agreement between you and us.
9.3 Our agreement to arbitrate applies to almost all claims.
This agreement to arbitrate applies to all legal disputes between you and us. It includes, but is not limited to: (i) all claims relating to any aspect of the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) all claims that arose before this or any prior agreement (including claims relating to advertising); and (iii) all claims that may arise after termination of these Terms and/or your use of the Services.
Notwithstanding this agreement to arbitrate, you or we may choose to bring:
an action on an individual basis in small claims court (to the extent the applicable claim qualifies); or
enforcement actions, validity determinations or claims relating to theft, piracy or unauthorised use of intellectual property. "Intellectual Property Rights" means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights.
In addition, the portion of any dispute or complaint relating to our participation in the US-EU or US-Swiss Privacy Shield Frameworks is subject to the Dispute Resolution section of our Privacy Policy before being subject to this Section.
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
9.4 Appointed Arbitrator
We each agree that any arbitration required as per above shall be referred to and finally resolved by arbitration under the LCIA Rules and the terms stated below, in so far as they comply with the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
The number of arbitrators shall be one.
The seat, or legal place, of arbitration shall be the United Kingdom.
The language to be used in the arbitral proceedings shall be English.
The governing law of the contract shall be the substantive law of the United Kingdom.
9.5 We both agree to not bring a class action.
YOU AND .TBC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLAIMANT/PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY (IF WARRANTED) ISSUE ALL OF THE SAME RELIEF THAT WOULD BE AVAILABLE IN COURT, INCLUDING PUBLIC INJUNCTIVE RELIEF, IN FAVOUR OF THE PARTY SEEKING SUCH RELIEF, BUT ONLY TO THE EXTENT AUTHORISED BY LAW AND WARRANTED BY THE PARTY’S CLAIMS.
You and we each acknowledge that different arbitrations may present overlapping factual or legal issues. As such, to the fullest allowable extent, you and we each agree that in the event one of you or us initiates an arbitration against the other and we determine, in our sole discretion, that such arbitration presents one or more questions of fact or law that are also at issue in a pending arbitration between us and a third party (a “Similar Arbitration”), the arbitration involving you will, at our request, be assigned to the same arbitrator presiding over the Similar Arbitration and/or be paused until the Similar Arbitration is resolved. Any rulings in any Similar Arbitration will not be binding in the arbitration involving you.
9.6 Notice must be given when one of us intends to seek arbitration.
A party who intends to seek arbitration must first send to the other a written Notice of Dispute ("Dispute Notice"). The Dispute Notice to .tbc must be addressed to the following address ("Notice Address") and must be sent by certified mail: TBC GROUP LTD., 85 Great Portland Street, London, England, W1W 7LT. Dispute Notices to you will be addressed to a mailing, home, or payment address currently on record with .tbc and must be sent by certified mail. If we have no records of a physical address, our Dispute Notice may be delivered to your .tbc account email address. The Dispute Notice must (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If .tbc and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Dispute Notice is sent, you or .tbc may commence an arbitration proceeding.
9.7 These are the rules that will govern any arbitration proceedings in so far as they comply with the laws of England and Wales, and the LCIA Rules.
The above clauses will govern arbitration proceedings in so far as they comply with the laws of England and Wales, and the LCIA Rules.
10. Licence to the .tbc Services
10.1 Your right to use our Services is limited to the licence we grant you.
We grant you a limited, non-exclusive, non-transferable, sub-licensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
browse the Services and search for, view, register for, or purchase tickets or registrations to an event listed on the Services; to browse the Services and search for, view, register for, follow, or subscribe to membership of an Organiser’s group page; to create a profile for yourself; to engage with community discussions; and/or
create event registration, an Organiser page and profile and other webpages/mobile app pages to promote, market, manage, track, and collect sales proceeds for an event and your Organiser page.
all other services advertised or presented from time to time within and by the .tbc Properties, including but not limited to general socialisation features and general features related to engaging with your university or other community.
Your use of the Services must comply with these Terms and all applicable local, state, provincial, national and other laws, rules and regulations. In addition, by using any search functionality or address auto-population tools, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
10.2 You can’t copy, sell, or use our Services in a way that is damaging to .tbc.
In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
copy, modify, reproduce, translate, localise, port, or otherwise create derivatives of any part of the Services;
reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code or structure, sequence, and organisation of all or any part of the Services;
rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorised manner;
remove or alter any proprietary notices on the Services; or
engage in any activity that interferes with or disrupts the Services.
10.3 Our property remains our property.
You agree that all Site Content may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. We may own the Site Content, or portions of the Site Content may be made available to us through arrangements with third parties. Site Content that is included in or made available through the Services is our exclusive property and is protected by copyright laws. You agree to use the Site Content only for purposes that are permitted by these Terms and any applicable local, state, provincial, national, or other law, rule, or regulation. Any rights not expressly granted in these Terms are reserved.
10.4 You can’t use trademarks that aren’t yours unless we say so.
The trademarks, service marks and logos of .tbc (the ".tbc Trademarks") used and displayed in connection with the Services are registered and unregistered trademarks or service marks of .tbc. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties (the "Third Party Trademarks," and, together with .tbc Trademarks, the "Trademarks"). Your licence to use the Services does not include, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed in connection with the Services without our prior written consent specifically for each such usage.
You must not use the Trademarks to disparage us, any third party, or our or such third party's products or services, or in any manner that may damage any goodwill in the Trademarks. You must not use any Trademarks as part of a link to or from any website unless we approve such use by prior written consent specifically for each such link. All goodwill generated from the use of any .tbc Trademarks will inure to .tbc's benefit. Certain issued patents and patents pending apply to the Services. Site Content may also be protected by copyrights owned by us and/or third parties. Please note that if you copy portions of the Services, you are violating these patent rights and copyrights.
10.5 Any sub-domains connected to our website will be owned by us.
We may provide you with the right to use a sub-domain within the Site (e.g., [sub-domain prefix].tbc.xyz) for one or more of Your .tbc Events. All such sub-domains are solely our property and we reserve the right to determine the appearance, design, functionality, and all other aspects of such sub-domains. If we provide you with a sub-domain, your right to use it will continue only for so long as you are actively selling tickets for Your .tbc Events on the Services and provided you are in compliance with the Terms. If we terminate your right to use a sub-domain for any other reason, we will provide you with a new sub-domain.
11-12
11. Licences and Permits Organisers Must Obtain Organisers must obtain all applicable licences, permits, and authorisations for their events.
If you are an Organiser, along with your other representations and warranties, you represent and warrant to us that:
You will obtain, before starting ticket sales, all applicable licences, permits, and authorisations required by law (individually and collectively, "Licensure") for Your .tbc Events. Licensure includes state, county, council, municipal, or other local authority's authorisation of the event, traffic engineering authorisations, fire department inspection reports, fire marshal permits, authorisation to receive minors, sanitary authorisation, and property operation permits;
You will comply, and will ensure that the venues for Your .tb Events will comply, with all applicable laws, regulations, rules, and ordinances;
You will maintain throughout the use of the Services the applicable Licensure to promote, produce, sponsor, host, and sell tickets for all of Your .tbc Events; and
You will provide evidence of Licensure and related information prior to offering tickets or registrations for Your .tbc Events and promptly upon our reasonable request from time to time.
12. Your Rights to Submit a Copyright Takedown Notice What to do if you believe your copyrights are being violated.
If you are a copyright owner or an agent of a copyright owner and you believe that any content on the Sites infringes your copyrights, you must submit a notice by following the directions we provided in .tbc's Trademark and Copyright Policy.
13-14
13. Scraping or Commercial Use of Site Content is Prohibited
13.1 13.1 You can’t use our content for your own purposes.
You have no right to use, and you agree not to use, any Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.
14. Fees and Refunds.
14.1 We charge the following fees.
Creating an account, Organiser page and otherwise using the platform is free. However, we charge fees on paid tickets, membership fees and other financial transactions. These fees vary from time to time. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfilment fees. .tbc's fees are presented and listed at checkout, and can be accepted or not at that moment. In addition, some additional fees may be charged to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets/membership and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
14.2 You may be able to transfer your ticket.
If you wish to transfer tickets to an event you have purchased on the Site, please contact the Organiser of the event to arrange for ticket transfer. It is the exclusive discretion of the Organiser to either permit another person, the transferee, from utilising your ticket.
14.3 Consumers requesting a refund should contact the Organiser. Consumers must not use a ticket that has been refunded, and Organisers must not accept invalid tickets.
Because all transactions are between an Organiser and its Consumers, we ask that all Consumers contact the applicable Organiser of their event with any refund requests.
If you are a Consumer and you receive a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of this is fraud.
If you are an Organiser, you acknowledge that the applicable procedure to check the validity of the ticket must always be followed, including the scanning of the ticket via the in-app ticket scanner.
We will not be liable under any circumstances for any costs arising from Organisers’ non-compliance with the procedures that must be implemented by Organisers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.
15-16
15. Your Account with .tbc
15.1 When you create an account with us or use our Services, you must provide us with accurate information and follow these rules.
We may require you to create an account to access certain features or functions of the Services. You agree to the following:
You must be at least 18 years of age, or the legal age of majority where you reside, to use the Services. If you are 13 or older, you may only use the Services under the supervision of a parent or legal guardian who manages your use of the Services and/or account. Those under the age of 13 are not permitted to use the Services at all.
You must provide accurate, current, and complete information about yourself, and your academic status, including but not limited to the University you attend (if applicable) and other information relating to your degree as demanded by the platform, or if you are using the Services on behalf of an entity, that entity (the "
Registration Data"). You also must update this Registration Data if it changes. You must also update the Registration Data as required by .tbc. Notice will be provided via email to your registered email address if any Registration Data needs updating, verification, and/or if we are updating the content requirements of Registration Data and further information about yourself is required. Failure to provide this accurate, up-to-date and from time to time updated requirements for Registration Data will result in your account being terminated. We may also require you to verify your student status. We may also require you to verify your identity by providing a government ID or equivalent.If there is a dispute between two or more persons or entities regarding account ownership, we will be the sole arbiter of that dispute and our decision (which may include termination or suspension of the account) will be final and binding.
If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licences provided in these Terms.
We may provide you the ability to implement certain permissions within your account to third parties including, "sub-users," "sub-accounts," or other credentialed account users. If we do so, you are solely responsible for all activity that occurs under your account (including actions by sub-users). You must maintain the confidentiality of your password and account details. All rules applicable to your account will apply to all third parties to whom you grant access to your account.
You will immediately notify us of any unauthorised use of your password or account, or any other breach of security. You are responsible for any activities that occur under your account.
You will not use the Services to collect any sensitive personal information, such as health information, national insurance, financial information, payment card numbers, driver's licence numbers, and passport numbers, unless otherwise permitted by these Terms or we have consented to the collection of the information in writing.
16. Your Content and Your Trademarks.
16.1 We have certain rights to use Your Content and Your Trademarks.
You are solely responsible for Your Content and Your Trademarks. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable right and licence to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish, and create derivative works based on:
Your Content, in whole or in part, in any media, for
the purpose of operating the Services (including our promotional and marketing services, which may include promotion of you, your Organisation and Your .tbc Events on a third-party website or other media, including our event distribution providers and our social media properties);
.tbc’s internal purposes (such as employee or shareholder communications); and
when you give your permission, for the purposes of promoting .tbc or our Services; and
Your Trademarks,
in connection with our use of Your Content; and
for the purpose of identifying you as an existing or past customer of .tbc both on the Services and in marketing, advertising and promotional materials.
We don’t claim ownership to Your Content or Your Trademarks, but these licences are essential to provide you the Services. Consider the following examples: if you submit your logo or other images associated with your Organiser page or events, we can display them on our website and resize or enhance them so that they look good on our Applications, or use them with our marketing tools to help you promote your Organiser page or events; we may feature your Organiser details in a blog, case study, or shareholder letter to highlight the impact made by you.
You hereby waive any and all moral rights in connection with our use of Your Content in accordance with the licences in this Section 16. Aside from these licences, we do not claim, and you do not transfer, any ownership rights in any of Your Content or Your Trademarks and nothing in these Terms will restrict any rights that you may have to use and exploit Your Content and Your Trademarks outside of the Services.
16.2 You represent that you are able to grant us the rights described above.
You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing licence, and that all Your Content and Your Trademarks:
do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
do not violate these Terms.
16.3 Your Content must comply with our rules and guidelines.
Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content violates these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organiser in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content violates these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organiser in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
comply with legal process;
respond to claims that any of Your Content or Your Trademarks violate the rights of third parties;
enforce or administer these Terms; and/or
protect the rights, property, and/or personal safety of us, our Users and/or the public, including fraud prevention.
You understand that the technical processing and transmission of the Services, including Your Content and Your Trademarks, may involve transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices.
17-18
17. Rules for Using our Messaging Tools.
17.1 If you don’t comply, we may terminate your access to our Messaging Tools.
We may provide features and tools that allow you to contact your Consumers, other users of the Services, or third parties via email, push notification or other messaging tools (the "Messaging Tools"). If you use Messaging Tools, you agree that:
you have the right and authority to send messages to the email addresses and other contact methods on your recipient list, and such addresses and information were gathered in accordance with applicable email and/or other marketing regulations in the recipient's country of residence;
your emails and other messages do not violate any privacy policy under which the recipient addresses or other information were gathered;
you will comply with all applicable local, state, provincial, national, and other laws, rules and regulations, including those relating to spam and email, and including the U.S. CAN-SPAM Act, the Canadian CASL, and the EU GDPR and e-privacy directive when using the Messaging Tools;
you will only use the Messaging Tools to advertise, promote, and/or manage Your Content;
your use of the Messaging Tools and the content of your emails and other messages complies with these Terms;
you will not use false or misleading headers or deceptive subject lines in emails sent using the Messaging Tools;
if we send you a Consumer’s request to modify such Consumer's email and other messaging preferences, you will respond immediately and in accordance with instructions; and
you will provide an accessible and unconditional unsubscribe link in every email where one is required, and you will not send any emails or other messages to any recipient who has unsubscribed from your applicable mailing/messaging list.
As an Organiser, you have your own GDPR and/or EU GDPR rules that govern how you manage the data of your followers, and the data of any Users that you receive via our Services, .tbc or otherwise, and that you and you alone are liable for that data.
17.2 If you don’t comply, we may terminate your access to our Messaging Tools.
If you violate any of these Terms or if your use of the Messaging Tools results in bounce rates, complaint rates, or unsubscribe requests in excess of industry standards, or if your emails cause disruption to the Services, we may (in addition to other remedies we have) limit or suspend your access to the Messaging Tools.
18. Notices. Here’s how to notify us.
Notices may be sent to you by email or regular mail at your business address listed in .tbc's records. We may also provide notices of changes to these Terms or other matters by displaying notices or links to notices on the Services.
If you wish to contact us or deliver any notice(s), you can do so at the following address: 85 Great Portland Street, London, England, W1W 7LT; or via email to contact@tbcgroup.xyz
19-20
19. Modifications to the Terms or Services. We may modify these Terms from time to time and will notify you of material changes.
We reserve the right to modify these Terms (including the Privacy Policy, .tbc's Organiser Agreement, and other Terms referred to in this document) from time to time (collectively, "Modifications"). If we believe any Modifications are material, we will let you know by one (or more) of the following methods:
posting the changes through the Services;
updating the "Updated" date at the top of this page; or
sending you an email or message about the Modifications.
Modifications that are material will be effective thirty (30) days following the "Updated" date, unless a different date is communicated in our notice to you. All other Modifications will be effective immediately.
You are responsible for reviewing any Modifications. Your continued use of the Services after any Modification will be considered your acceptance of that Modification and the updated Terms. In certain circumstances, we may seek a Modification to these Terms that will only apply to you. This type of Modification must be in writing and signed by both parties (you and .tbc).
We are constantly evolving our products and services to better meet the needs of our Users. Because of this, we cannot guarantee the availability of certain product features or functionality. We reserve the right to modify, replace, or discontinue any part of the Services or the entire Services at any time and for any reason.
20. Assignment. We can assign our rights and obligations under these Terms.
We may, without your consent, freely assign these Terms and our rights and obligations under these Terms, whether to an Affiliate or to another entity, in connection with a corporate transaction or otherwise.
21-22
21. Entire Agreement. These Terms make up our entire agreement with you unless we also enter into a separate written agreement.
Except as otherwise stated in these Terms, these Terms are the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions, or communications between you and .tbc on the subject matter of these Terms, other than any written agreement for Services between you and us relating to a specified event or events.
22.2 Applicable Law and Jurisdiction. Disputes that can’t be resolved under our arbitration agreement will be resolved in the courts of England & Wales under the laws of England & Wales.
These Terms are governed by the laws of England & Wales, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live, but if you live outside of the United Kingdom, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
.tbc is based in the United Kingdom. Any legal action against us related to our Services and not subject to the arbitration provisions in Section 9 of these Terms will take place in the United Kingdom. By agreeing to these Terms, you submit to the personal jurisdiction of the courts (as applicable) of the United Kingdom.
23-24
23. Feedback. We have a right to use any feedback you provide us.
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services, as well as feedback, comments, suggestions, and ratings regarding the services and events of third parties such as the Organisers of events you attend (collectively, "Feedback"). Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use, publish, and exploit those ideas and materials for any purpose, with or without your name, without compensation to you. We may collect testimonials, ratings, and reviews about Site Content, the Services, and, if you are an Organiser, Your Content and events. These testimonials, ratings and reviews will be considered Feedback. We retain full discretion on whether, when, where, with whom, and how Feedback is shared or published.
24. Third Party Websites; Linked Accounts; Third Party Offers. We are not responsible for third-party websites or materials that you access.
The Services or Users may provide links to other Internet websites or resources. Because we have no control over such websites and resources, you agree that we are not responsible for the availability of such websites or resources. We do not endorse and are not responsible or liable for any Site Content, advertising, offers, products, services, or other materials on or available from such websites or resources and are not responsible for any damages or losses related to them, even if such websites or resources are connected with our partners or third-party service providers. For example, if you purchase ticket insurance on the Site from a third party, your contractual relationship is with the third-party ticket insurance provider, not with us.
25-26
25. Additional Miscellaneous Provisions. Here’s some more legal stuff before you go.
If we fail to enforce any part of these Terms, that will not amount to a waiver of our right to later enforce that or any other part of these Terms. Except as expressly set out in these Terms, the exercise by us of any of our remedies under these Terms will not preclude us from exercising our other remedies under these Terms or otherwise. No oral waiver, amendment, or modification of these Terms will be effective. If any provision of these Terms is found to be unenforceable, that part will be limited to the minimum extent necessary and the other provisions of these Terms remain in full force and effect. Section titles and subtitles in these Terms, along with the italicised text following them, are for convenience only and have no legal or contractual effect and do not amount to legal advice. When we say ,tbc “may” or has the right, is permitted, authorised, or allowed to do something in these Terms, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under these Terms may be made by us in our sole discretion. As used in these Terms, “including” means “including, but not limited to.” When these Terms say that you “will” take an action, this means that you are agreeing to take the action and that you must take that action. Your obligations, duties, warranties, representations, releases, and waivers throughout these Terms are also the obligations, duties, warranties, representations, releases, and waivers of your Affiliates. No independent contractor, agency, partnership, joint venture, or other such relationship is created by these Terms. We may freely assign any of our rights and obligations under these Terms. We may translate these Terms into other languages for your convenience. If there is a conflict between the English version and a translated version, the English version will control.
26. Additional Clauses for Users in Certain Locations
.tbc is an international company offering Organisers and Consumers the opportunity to benefit from our Services globally. However, we are based in the United Kingdom. Should you access or use our services elsewhere, as far as is legally permissible under the law, you are bound to these terms, including the applicable law and jurisdiction, as well as arbitration.
27
27. Legal Cancellation Rights for Services Performed by .tbc
The following applies only to Organisers that are consumers (i.e., individuals acting for purposes which are wholly or mainly outside their trade, business, craft or profession while using the Services):
You may have a legal right to withdraw your agreement without giving any reason within a 14 day withdrawal period. If you have said legal right, in the case of a contract for services this withdrawal period expires 14 days from the day the contract was concluded. If you have said legal right, for goods, the withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the goods (or of the last good in case of multiple goods; or of the last lot or piece in case of goods consisting of multiple lots or pieces; or on the first good in case of the regular delivery of goods). By creating an event or by charging for membership and commencing the sale of tickets or registrations or memberships, you consent to and expressly request that the performance of the Services begins before the 14 day withdrawal period has expired and that you will not benefit from a legal right to withdraw once the related Service (e.g., the sale of a ticket or registration on the Services) has been fully provided.
27.1 Information on the Withdrawal Right
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us via notice as described above of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, if any, or you have supplied evidence of having sent back the goods, if any, whichever is the earliest.
You shall send back any goods ordered without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal from this contract, in comparison with the full coverage of the contract.
Please note that you will not have a legal right to withdraw from or cancel your purchase if it relates to the provision of leisure services for a specific date or period — including, without limitation, tickets to events — as permitted under the Consumer Contracts Regulations 2013.
27.2 Attendees’ Legal Withdrawal Rights: Contact the Organiser of Your Event
If you are an Attendee, your contract for tickets and registrations is between you and the Organiser. You pay the entire ticket price plus the cost that the organiser bears for Services with .tbc (the booking fee etc). You must therefore inform the Organiser of the applicable event that you wish to withdraw from your contract.
If you benefit from a legal right to withdraw your purchase of tickets or registrations, you will need to inform the Organiser to exercise it. Please see the information the Organiser has provided to you for further details. However, please note that you will not benefit from a legal right to withdraw your contract if:
Your contract with the Organiser is for the provision of services related to leisure activities for a specific date or period (e.g., a ticket for a concert on a specified date);
The Organiser is an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; or
You are not an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession.
Your contract with the Organiser is fully performed by the Organiser within the 14 day withdrawal period. (e.g. if you purchase a ticket for an event taking place in 7 days’ time, you cannot attend that event and then exercise your legal right to withdraw).