.tbc’s Refund Policy
We know refunds can be stressful. No one buys a ticket planning not to go. So here’s how it works 👇
Who is responsible for refunds?
When you buy a ticket on .tbc, the contract is between you and the event organiser - not .tbc.
That means:
The organiser sets the refund policy.
The organiser decides whether refunds are issued.
Any refund requests must go directly to them first.
We don’t hold responsibility for refund decisions because we don’t run the events - we provide the technology that powers ticketing.
What are we responsible for?
We’re responsible for:
Making sure your ticket is securely issued.
Making sure it can be scanned and verified.
Making sure organisers have the tools to manage their events properly.
Maintaining platform standards through our Terms and Community Guidelines.
In short: we power the tech. Organisers run the events.
What if something feels wrong?
If you believe:
An organiser has broken their stated refund policy,
Violated their contract with you, or
Broken .tbc’s Terms or Community Guidelines
You must first formally request a refund directly from the organiser.
If they fail to respond appropriately, you can then flag the issue to us through support.
While we’re not legally obligated to intervene in refund decisions, we care deeply about protecting our communities. In some situations, we may step in, review what’s happened, and take action if an organiser has misused our platform.
That could include warnings, restrictions, or removal from .tbc.
Our goal
.tbc exists to support both organisers and event-goers. That balance matters.
We can’t override every refund decision - but we will always take misuse of the platform seriously.
If you’re unsure what to do, start by contacting the organiser. If something still doesn’t sit right, we’re here to listen.